REQUENTLY ASKED QUESTIONS
What's The Process?
- Choose the video package right for you
2. Fill out our client questionnaire with all the details of your product.
3. Finally, ship your product to our studio & once we receive your product, we will complete your video within 3-6 business days (or less).
When we are in high demand, delivery can take up to 30 business days. We are closed on a all major U.S. Holidays.
How Much is Your Service?
Our video prices start at $50. We offer additional add-ons, bundles and more.
If you have a custom order that isn't on the website, just email us at email@example.com or call us at 7038798355 and we'll do our best to arrange something for you!
*Prices can change at anytime.
*Additional fees can take place after the initial order is placed if certain custom requirements are requested.
What's The Delivery Time?
you could expect a 3-7 business day delivery time after we receive your product (30 business days during high demand).
To restate, we are closed on weekends, so if you order on June 1st, you will not receive your video on June 7th, rather you would receive it on July 9th. Business only include days we operate. Weekends and Observed Holidays are NOT included.
What's The Fastest You Can Deliver a Video?
We offer RUSH Delivery for an additional $50 per video which is a 7 business day turn around.
Rush videos do put a lot of pressure on our team, we don't recommend ordering a Rush Video if you have specific actor requirements. The rush in production may affect the quality of your video.
Do You Write The Scripts?
Yes! We do everything for you from ideation, production & editing. We have extremely talented in-house script writers who can generate awesome ideas for your products as well as come up with the perfect scripting for product reviews.
Can You Shoot Off Location?
Products that require to be shot outside of our studio $200 per hour. Please email us exactly what locations you are looking for.
Do I Get To Pick What Goes Into The Video?
You are able to tell us as much about your product & special requirements in the video questionnaire. We will do our very best to meet your expectations as long as they fit within our guidelines!
Do You Offer Discounts?
We offer discounts for bulk orders. You may visit our bulk order page to see the quantity discounts we offer. Please firstname.lastname@example.org if you have a customized order.
What's Your Revision Policy?
Here at actioncalm we value your satisfaction and strive to provide the best client experience.
In order to maintain and preserve the quality of our service, we offer 3 minor revisions to your video within 14 days of video delivery - any additional revisions will be an additional cost.
Please include as much information as possible in each video revision request to keep your revisions to a minimum due to the lengthy process of revisions. Understand that every additional round of revisions will be extending the deadline of your project.
Three minor revisions include, but are not limited to:
* Minor Caption Modifications (Grammar, Font Choice, Style/Color, Sizing, Positioning, Removing, Adding, Stylization)
* Sequencing & Composition (Re-arrangement of Footage and Basic Framing)
* Effect Modifications (Remove or Replace Basic Effects or Transitions)
* Color Correction
* Sound Effects & Music Changes
Do You Have a Money Back Guarantee?
We provide a 50% refund if you are unsatisfied with your order. This is because producing videos requires a lot of labor, time & resources. We invest into your product and do our best to knock it out of the park.
But if you're not satisfied we offer 3 minor revision per video. If we fail to deliver then a 50% refund will be initiated.
*This does not include product cost.
How Long Are Your Videos?
Our videos will range from 0:30 - 2:00 depending on the package purchased.
Can You Edit My RAW Footage?
Sure thing! We can edit your footage for $300 per video and add the actioncalm touch to it. Final quote may vary depending on number of clips. Please email us for this.
Do I Own The Videos?
Yes absolutely! Once you receive your video, you own the rights to your final video.
Can You Keep My Product For Future Videos?
Yes, but only for 3 weeks after the video has been delivered. After that period we will automatically donate the product to charity.